Due to the nature of Shokunin Mode, I do not offer refunds.
It takes an incredible amount of time, energy and resources to put together the Shokunin interviews and purchase their crafts. Also, I enter artisan relationships with the expectation that I will be supporting their work. It would be counterproductive for me and the artisans to let you in, and then refund you shortly after.
So before you buy, think. Watch the video, read everything I send in our email conversation and ask any lingering questions you may have before buying.